7 March 2013

Charting the IT chains of value

In this latest post on a service-oriented operating model for IT I will cover mapping out the IT value chain. There are quite a few steps which lead up to this point so start here if you want a reminder and don't forget these warnings.

So let's get started with:
  • what are IT value chains all about,
  • why you need to take the time to map them and 
  • how do you use them.

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