Don’t expect any return on investment in IT Earlier this week, during a short twitter exchange with @dhinchcliffe, I decided to write a more substantial post about why your IT department needs to stop chasing its own agenda. This will be an easier case to make if you realise that IT investments and IT projects generally don’t make any sense. Rather than try to persuade you of this (no doubt you will already have an opinion about this) let me share a tool I use all the time and challenge you to show me where I am going wrong.
Despite being pronounced dead a few times the Chief Digital Officer (CDO) role still seems to be going strong. Unfortunately, it is quite hard to tell if this resilience is down to the merits of the role or just mislabelling. These days, people have a tendency to add “digital” to quite ordinary things to make them sound more exciting and special - the letter “e” used to have the same magical effect, as in E-Business. For example, a recent poll by @marthaheller asked CIO’s where they thought the digital department should reside - the results are above. It seems unlikely that Martha’s followers had a common idea about what a digital department was for. In order to help, here is my digital department field guide. Are there any species of digital that I have missed?
The signs are not good. A recent CIO Survey so this is all a bit worrying. Can we save architecture? Should we try?
I don’t care if you are developing mobile apps or extracting minerals. You might be a young start-up, a national government body or a global corporate - it doesn’t matter. If you make bad decisions about your IT infrastructure you will be saddled with a burden that sucks up money, puts obstacles in the way of innovation and will turn away customers, partners and your best people. You would think that organisations would do all they can to help their CIO avoid such a fate but, unfortunately, you would be wrong.
Is it just me or is there anyone else out there who actually likes developing business cases? Maybe there are a few but I am sure we are outnumbered by the many who find business cases a long-winded, administrative chore. Why on earth would anyone want to get excited about this?